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Ordering
Heather makes most pieces of jewelry to order.  Expect approximately 2 weeks order time for most designs.  Some pieces may be in stock and can be shipped right away while other pieces will take extra time.  Feel free to email to check in if you have a particular time frame in mind for your order.  Please note that due to the nature of handcrafted jewelry, some pieces will differ slightly from what is pictured.

Online
Please use the secure shopping cart feature to order online.

Phone
Please call 207.288.9711 to place an order by phone.

Email
Email Heather to place an order. Please be as specific as possible and include the name of the piece, description, quantity and price for each item to insure that your order is filled accurately.

Payment
Prices are subject to change due to the fluctuations in the metals market.

We accept VISA, MasterCard, PayPal, personal check and money order depending on the order method. To pay by personal check or money order, please make it payable to Heather Murray~Jeweler and mail to:
Heather Murray
PO Box 344
Bar Harbor, ME 04609

Once your order has been placed and payment has been received, you will receive an email confirmation. Most orders are filled within two weeks -- if rush service is required, please contact Heather.  Additional charges may apply.

Shipping
Shipping on jewelry is a flat rate of $12 per order in the US and $30 per order to Canada and the UK (Canada/UK shipping will be invoiced for the additional shipping cost as our cart will initially charge you only $10) . This is via USPS Priority with delivery confirmation and insurance. Other methods such as UPS and FedEx are available (additional charges may apply). Gift cards ship free via USPS First Class. Shipping to other international locations is available by request.

Please contact Heather if you have shipping preferences, need a quote for an international delivery, or have general shipping questions.

Returns
Returns of unworn jewelry in the original packaging will be accepted with prior authorization – please call or email – within fourteen (14) days of purchase with a receipt. A credit will be issued for the return. Returns are shipped at the customer’s expense. All special order sales are final; sorry, but no returns are accepted.